Sweep & inspection
Caps & crowns
Flue relining
Masonry repair
Gas fireplace serviceLevel 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
The Alcott Chimney Las Vegas Guarantee
When Ruben Castellano started Alcott Chimney Las Vegas in 2002, he made one rule that hasn’t changed since: if we put our name on it, we fix it if it fails. For a Las Vegas homeowner, that means every sweep, inspection, and gas fireplace repair comes with a written guarantee before you pay a dime. No fine print that evaporates when you call back. No “that’s not covered” after the truck leaves your driveway. We guarantee our work in writing, we guarantee it for a full year under our 365-Day Done Right Promise, and if a repair fails during that coverage period, the second visit costs you nothing. That’s the whole point of hiring someone you can vet first.
What’s Covered
- Workmanship on every repair. If a repair we performed fails within the coverage period spelled out in your written guarantee, we come back and fix it free, no argument about who did what.
- Written pricing before any work begins. The price you approve is the price you pay. If we find something unexpected mid-job, we stop and show you before touching it.
- Cleanup as part of the job, not an add-on. We lay drop cloths, run HEPA-filtered vacuums, and leave your hearth cleaner than we found it. A chimney sweep that trashes your living room isn’t a finished job.
- On-time arrival with advance notice. You’ll know your technician’s name, see their photo, and get a call before we arrive. We don’t do four-hour windows that leave you waiting on a stranger.
- Honest recommendations backed by camera evidence. If we tell you a liner needs replacement or a firebox needs resurfacing, you’ll see the video or photo that proves it. Nothing gets recommended that can’t be shown to you.
- The materials we specify, not whatever’s on the truck. When your job calls for a liner system or resurfacing product, we install DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, or Copperfield because those are the brands chimney professionals trust, not box-store substitutes.
Styles & brands we work with
Our Satisfaction Promise
Here’s how it works if something isn’t right. Call us. Tell us what’s wrong. We send a technician back, and we make it right at no charge if it’s a repair that failed within the guarantee period. That’s the 365-Day Done Right Promise in action: a full year of accountability on every completed job, written down, not just said in the moment.
What does “make it right” actually mean? It means we don’t argue about whether the issue is real. It means we don’t charge you a diagnostic fee to look at our own failed work. It means if we can’t fix the problem correctly, we’ll say so and work with you on what comes next. Ruben Castellano has been at this since 2002, and he’s never kept a customer’s money for work he wouldn’t sign his own name to. That’s the standard. You’ll get the same.
One more thing worth saying plainly: you won’t need to chase us. The same live person who answers the phone at 2 p.m. answers at 11 p.m. when something smells like smoke. We’re not a call center, and we’re not a voicemail box that returns calls on Tuesday.
See the difference
Before
After
Before
After
Before
AfterLicensed & Insured Backing
Any company can print “guaranteed” on a flyer. The real question is what stands behind that word when something goes wrong and the job is thousands of dollars, not hundreds. Alcott Chimney Las Vegas is licensed and insured, which means two concrete things for you. First, our work has to meet code and industry standards, not just our own opinion of what’s good enough. Second, if a technician damages your property or someone gets hurt on your property, you’re not left holding the bill. We carry insurance because a guarantee is only as good as the company’s ability to pay for it. As part of the Threshold Group family of home-service companies, every technician we send to your door is background-checked, identity-verified, uniformed, and announced to you by name and photo before arrival. That’s the Threshold Standard. You’ll see a photo ID badge at the door, every time, no exceptions. Paperwork is only worth what the people holding it are willing to do. That’s why we vet ours before they ever step onto your property.
FAQ: Your Guarantee Questions, Answered
The 365-Day Done Right Promise covers every completed job for a full year from the date of service. If a repair fails within that year, the second visit is free. Your specific guarantee terms are put in writing before you pay, so you’ll never have to remember a verbal promise.
Workmanship on repairs, cleanup, on-time arrival with advance notice, and the written price you approved before work began. If a part we installed fails during the coverage period, we replace it and cover the labor. If a liner we installed has a problem, we come back and fix it. Call (725) 227-7352 for the specific terms for your job before we start.
No. This is the part we want Las Vegas homeowners to hear clearly: the written guarantee on every repair is included at no extra charge. It’s not an upsell, it’s not a warranty add-on we pitch at the end of the job, and it’s not negotiable. It’s simply how we work. The written price before work begins is the same thing. Always included, never optional.
Tell us. Call us and tell us what’s wrong. We’ll send a technician back, look at the issue, and if it’s a repair failure within the coverage period, the second visit costs you nothing. If it’s something else, we’ll tell you plainly what it costs to fix and you decide. You’ll never be pressured into work you don’t agree with.
Because you can see the record yourself. Ruben Castellano has been serving Las Vegas homeowners since 2002. Every technician is background-checked and identity-verified through the Threshold Standard before they ever step onto your property. You’ll know their name and see their photo before they arrive. We invite you to check us out before you book. That’s the point of the tagline: a clean, safe fireplace, swept by someone you can vet first.
We install professional trade brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because they’re specified by chimney professionals. Our written guarantee covers our workmanship, and we’ll walk you through each manufacturer’s coverage for the specific products we recommend for your fireplace. No generic substitutes, no mystery brands.
Written by Ruben Castellano, Owner at Alcott Chimney Las Vegas, serving Las Vegas since 2002.